The participation in one of the packages or trips of Scot Reizen NV implies the customer's approval of these general conditions.
Provisions
The general conditions as described below apply to all package agreement, whether or not customised, made with Scot Reizen NV, unless there has been explicit deviation therefrom in writing. Artcitytrips is a trade name of Scot Reizen NV, T. Van Cauwenberghlei 83, B2900 Schoten, Belgium. The provider of these packages is Scot Reizen NV; Scot Reizen NV is insured for financial incapacity with De Europese. The only valid general conditions are the Dutch language general conditions. The general conditions which are offered in other languages in any way are only informative on behalf of the customer. No rights can be derived from these translations.
If a specific package is subject to conditions which deviate from the general conditions, the special conditions shall prevail over the general conditions. These specific conditions shall always be clearly specified in the package.
The departure and arrival days will be calculated in whole days. A day starts at 0.00 hours GMT +01.00. Reference to the departure date or arrival date is also based on 0.00 hours GMT+01.00.
1. Customer's duty of disclosure.
1.1. The customer undertakes to furnish the information which is relevant regarding himself and any co-travellers to the travel organiser at the time of the booking. At the time of the booking the travel organiser will pass on this information to third parties who act as provider of the trip in order for the trip to be successful. If the customer does not furnish this information or if the customer furnishes erroneous information, the customer will be liable for the loss which Scot Reizen NV might suffer as a result of the adjustment or entering of this information.
1.2. The customer must himself take care of obtaining the information and obtaining the necessary documents (visa, passports, ID cards, etc.) for the trip to go ahead. The travel organiser is only responsible for this when this has been explicitly recorded in writing.
1.3. The travellers are asked to take note of interesting information regarding the various aspects of their holiday. The various categories are set out on the page 'latest changes' on the website.
2. The price
Depending on the packages which have been booked, it is possible that a number of the following provisions do not apply to the booking which was made.
All prices, supplements and discounts are per person, unless explicitly otherwise stated.
If prior to the execution of the group packages there is a deviation from the number of persons for whom the booking was made, Scot Reizen NV is permitted to fix a new individual price. If this new price is higher than 20% of the original price, the customer is free to end the contract, subject to the cancellation conditions in effect at that time.
2.1. Inclusive
a) accommodation in a hotel room in accordance with the programme;
b) the entry tickets for the events which form part of the programme;
c) the VAT according to the applicable rates;
2.2. Exclusive
a) the flights or any transport and the related taxes
b) the costs of travel passes, visa, vaccinations and other formalities; (see the relevant embassy or consulate)
c) meals and beverages, unless stated otherwise;
d) the personal expenditure and/or tips;
e) travel and assistance insurance;
f) luggage insurance;
g) cancellation insurance;
h) local taxes and/or tourist tax where relevant.
2.3. Customised package
2.3.1. If Scot Reizen NV puts together a customised package for the customer which deviates from our standard offer, a supplement of € 50 per file will be charged.
3. Price calculation
The price agreed in the contract is fixed and includes all services, charges and taxes, except for local taxes, subject to the reservation of an apparent material mistake and the possibilities for a price adjustment stipulated in Article 7.3 of the General Travel Conditions. The price is calculated on the basis of the current economic circumstances and the prices offered by service providers for a period of 6 months. Any change in the aforementioned circumstances or prices of service providers can result in a price change of which the customer will be informed. The price of the packages encompasses the service provision by third parties and the costs made by us to realise the packages. The travel organiser will not disclose the details of this price calculation.
The prices for the accommodation and the other services which form part of the package were calculated in accordance with the prices and exchange rates applicable on 01.10.2007. These encompass transport and fuel prices, currency exchange rates, local levies and taxes which were known to Scot Reizen NV at the time the package was made.
4. Advance and payment
4.1. When Scot Reizen NV confirms the booking to the customer, an advance of 30% of the total price of the trip must be deposited on the account of Scot Reizen NV within 7 days after the booking confirmation. A booking is only definite when the advance has been paid. The remaining amount, being the total price of the package minus the advance, must be paid at latest 48 calendar days before departure. No reminder will be sent by Scot Reizen NV. In the event of non-payment of the advance or the remaining amount within the relevant time limit, the customer is obliged to pay the cancellation costs as stipulated in Article 5.2. In the event of failure to pay within the time limits, Scot Reizen NV will have the right to unilaterally dissolve the contract.
4.2. In the event of a late booking (less than 48 calendar days before the departure to the destination), the full price is immediately due.
4.3. Travel documents will only be sent after full payment of the total price.
5. Cancellation by the traveller
5.1 General
The cancellation of a reserved trip must be reported to Scot Reizen NV, specifying the booking reference. The cancellation will be registered at the time of receipt by Scot Reizen NV. Cancellation is only possible on working days during office hours. A cancellation outside of this time span will only be dealt with on the next working day.
5.2 Compensation
5.2.1. All arrangements except Baden-Baden, Bordeaux, Brussels, Genèva and Lissabon
a) Up to 60 days before the day of departure: € 50 per file, increased by the price of the tickets for the performance or concerts which form part of the package if we cannot return these tickets;
b) as of the 59th day up to the 49th day before the day of departure: € 100 per file, increased by the price of the tickets for the performance or concerts which form part of the package if we cannot return these tickets;
c) as of the 48th day up to the 30th day before the day of departure: € 100 per file, increased by the price of the tickets for the performance or concerts which form part of the package if we cannot return these tickets;
d) as of the 29th day up to the 22nd day before the day of departure: 50% of the total price of the package, increased by the price of the tickets for the performances or concerts which form part of the package if we cannot return these tickets;
e) as of the 21st day up to the 8th day before departure: 75% of the total price of the package, increased by the price of the tickets for the performances or concerts which form part of the package if we cannot return these tickets.
f) as of the 7th day before departure or in the event of a no-show: the full price of the trip.
5.2.2. The arrangements in Baden-Baden, Bordeaux, Brussels, Genèva and Lissabon
a) Up to 60 days before the day of departure: € 50 per file, increased by the price of the tickets for the performance or concerts which form part of the package if we cannot return these tickets;
b) as of the 59th day up to the 49th day before the day of departure: € 100 per file, increased by the price of the tickets for the performance or concerts which form part of the package if we cannot return these tickets;
c) as of the 48th day up to the 31th day before the day of departure: € 100 per file, increased by the price of the tickets for the performance or concerts which form part of the package if we cannot return these tickets;
d) as of the 30th day before departure or in the event of a no-show : the full price of the trip.
If the cancellation costs of the service provider are greater than the above-mentioned amounts, the cancellation compensation will be adjusted accordingly.
5.3. Deviating conditions
If a specific package is subject to conditions which deviate from the general conditions, the special conditions will prevail over the general conditions. These special conditions will always be clearly mentioned in the package.
6. Replacement and change by the traveller
Changes in an individually booked trip will be accepted for payment of costs, in addition to any applicable price adjustment.
6.1 Replacement of the traveller
6.1.1 Up to 35 days before the departure day: € 12.50 per file
6.1.2 As of the 34th day before the departure day: € 25 per file
6.2 Language of the travel documents, type of room
6.2.1 Up to 48 days before the day of departure: € 12.50 per file;
6.2.2 As of the 34th day before the day of departure: € 25 per file.
6.3 Changes in duration
Shortening or termination of a trip by the customer does not give any right to any compensation from the travel organiser. In the event of a shortening or termination of a trip for a reason beyond the control of the customer in question, the travel organiser will do his best, if possible, to receive compensation for not making use of activities which form part of the shortened or terminated package.
7. Cancellation or change by the travel organiser
7.1. Scot Reizen is entitled to dissolve the contract at any time if circumstances arise for which the travel organiser cannot reasonably be held responsible. In the event of cancellation by Scot Reizen NV in the event of force majeure, security reasons or other reasons beyond the control of the travel organiser, the travel organiser will offer the customer an equivalent alternative. In the event of non-acceptance of this alternative by the customer, the sums paid up to that time will be repaid to the customer.
7.2. After the booking the travel organiser reserves the right to adjust the packages in the event of force majeure or if actions of third parties oblige him to do so. The organiser will see to it that if possible an adjustment contains an equivalent alternative. In such case the customer will always be informed thereof.
7.3. The price of a package can also be adjusted if there are changes in the price-determining components. The customer will immediately be notified of any price increase. If this price increase is more than 20%, the customer is free, within 10 days after the notification of the price increase, but at latest up to 48 days before departure, not to take the package.
8. Insurance
8.1. An assistance insurance cannot be taken out with the travel organiser. The customer is advised to do this in the country where he lives.
8.2. Cancellation insurance can only be taken out with the travel organiser at the time of booking. The price hereof is 5% of the total price of the package. If the travel organiser does not supply the cancellation insurance, he will advise the customer to take it out in the country where he lives. We advise you to carefully read the specific conditions of the cancellation insurance. The travel organiser will not repay premiums for cancellation insurance.
9. Liability of the travel organiser
9.1. The travel organiser is liable for the proper performance of the contract in accordance with the expectations which the client may reasonably have on the basis of the provisions of the travel organisation contract.
9.2. The travel organiser is not liable in the event of force majeure (as defined in Art. 14 Paragraph 2.b of the Travel Contracts Act) or of an event which he could not foresee or rectify, even with the greatest care (not including overbooking).
9.3. Moreover, the travel organiser is obliged by law to provide assistance and help to the travellers in trouble during the performance of the travel contract. In these cases (force majeure or help and assistance) the travel organiser can charge the costs he has incurred for extra transport and/or accommodation to the travellers.
9.4. Scot Reizen NV is not responsible for cancellation of or a change in events which form part of the programme if the cancellation or change thereof takes place for reasons beyond the decision making power of Scot Reizen NV. Changes include both changes to programmes and to providers. Scot Reizen NV will immediately notify the customer as soon as he is informed of any change in programme or artist or the cancellation of an event.
9.5. The travel organiser cannot be held responsible if the traveller cannot make use of part or all of the services of a package because the traveller does not have the right papers (visa, proof of identity, passport, voucher).
9.6. Scot Reizen NV cannot be held liable for damage which should be covered by travel insurance, legal assistance insurance or travel insurance? or cancellation insurance.
9.7. In the event Scot Reizen NV could be deemed liable for tangible and/or intangible damage, the total compensation will never be more than the total price of the package.
10. Traveller's liability
10.1. The customer undertakes to inform the (co-)travellers of the applicable general conditions which form part of the booking and can be obliged to compensate the damage which arises due to failure of the (co-)travellers to comply with these general conditions.
10.2. The several liability of the customer applies in full. The proportional liability of the co-travellers applies in full.
10.3. The customer is liable for loss which the travel organiser and/or his agents and/or suppliers suffer due to his mistake.
11. Changes and errors
This offer was prepared in accordance with the information available at the time it was printed. Any errors and/or changes will be announced as soon as possible.
12. Beginning and end of the services
The services of the trip organiser start when the customer checks into the hotel and end when the customer checks out of the hotel.
13. Complaints procedure
13.1. Complaints before or during the trip
Any shortcoming must be reported to the travel organiser at the location as soon as possible. If during the trip there is no suitable follow-up or no solution is found, you must directly contact the travel organiser during the opening hours. If the problem persists due to failure to comply with these regulations, this can have an effect on the determination of any compensation.
13.2. Services not received
The repayment of services not received can only take place after the relevant service provider has presented a statement clearly setting out what services the traveller did not receive and that the traveller is eligible for reimbursement. This statement must be delivered to Scot Reizen NV by recorded mail within seven days after the end of the services.
13.3. Complaints after the trip
Any proof of shortcoming in services for which the travel organiser could be held liable must be delivered to Scot Reizen NV by recorded mail within seven days after the end of the services as set out in Article 13. Complaints which are received after this term will no longer be taken into consideration.
14. Travel documents
The travel documents will contain the airline tickets if the travel organiser has arranged the flights or the transport, and the vouchers for the other reserved services, together with the practical information regarding the trip.
The documents must be at the travel organiser's disposal at latest 10 days before departure. If the documents cannot be picked up, they will be sent to you two weeks before departure. These documents will be sent to you by recorded delivery. The customer will not owe any additional fee for this.
The courts of Antwerp have jurisdiction in the event of disputes regarding the execution of the trip or services which form part thereof.
Responsible publisher: Maarten De Veuster
